SeaBotix Inc. - Warranty

Warranty

SeaBotix has a strong commitment to the high quality production of LBV systems and to provide industry leading after-sales support for our customers. SeaBotix offers one of the best warranties in the industry. Every LBV system (GOODS) is fully covered by a comprehensive warranty to the original owner (OWNER) against defects in materials or workmanship for a period of 24 months from the date of shipment, whether or not use starts from that date. All claims under this limited warranty shall be deemed waived unless received by SeaBotix within 10 days of delivery if visibly damaged or defective, and, otherwise, within 30 days after the defect to which each claim relates is discovered. This is not an unconditional guarantee against all hazards or failures and the Limitations and Exclusions listed below apply.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS.

This warranty is extended to the original OWNER of the GOODS and is not transferable. This warranty is limited solely to the repair or replacement, at our factory, of the defective GOODS. SeaBotix shall not be liable for any damage or harm, nor for any exemplary, special, punitive, consequential or incidental damages, including but not limited to any loss of revenue, profit or use resulting thereby. If a component is found to be defective during the period of this warranty, SeaBotix reserves the right to repair or replace the defective component or to refund the original purchase price at its own discretion. On-site warranty repair is available at additional cost but is not covered by this limited warranty. In no event shall SeaBotix be liable for more than the original purchase price of the defective GOODS.

Limitations and Exclusions

This limited warranty does not cover:

Damage caused by improper use, improper maintenance, incorrect reassembly or accidental damage
Items subject to normal wear including but not limited to view ports, outer shells, protective bumper frames, umbilicals and other cables unless found to be defective in workmanship or materials
Modification made to the LBV without prior authorization from SeaBotix Inc
Damage due to incorrect power connection as described in the User’s Manual
Damage or failure that is caused by acts of God, acts of war, or other such similar or dissimilar occurrences beyond SeaBotix's control.

Shipping and Return Material Authorization (RMA) Forms

Immediately upon identifying a problem which you believe to be subject to this limited warranty, you must request warranty service by contacting SeaBotix or your local distributor. All requests for warranty service must be authorized by SeaBotix prior to return of the GOODS. You must work with our technical support staff to help diagnose the problem. This may include performing routine diagnostic procedures. The technician can determine if the problem can be resolved over the telephone or if return for repair is required. Upon determining that the product may have a defect under the terms of the limited warranty, and that return to the repair facility is required, SeaBotix will issue an RMA form which you must complete and return to SeaBotix. Upon receipt of the completed RMA form, SeaBotix will provide you with the following information:

A Return Merchandise Authorization (RMA) number
The address to which your product must be sent

Do not return the GOODS to SeaBotix prior to the receipt of the RMA number. The GOODS must be shipped in their original shipping containers and packing material or otherwise adequately packed for shipment, and the RMA number must appear clearly on the outside of the package. If the product is damaged during shipment or received in inadequate packaging, this warranty may not apply.

For warranty shipping within the first 30 days, the OWNER is responsible for shipment of all GOODS to SeaBotix and SeaBotix will cover the costs of return shipment of GOODS to the OWNER up to $150.00 USD maximum. International shipments will be credited up to $150.00 USD for the return freight charges from the closest warranty center.

After 30 days the OWNER is solely responsible for the cost of shipping to and from the authorized SeaBotix Warranty Center. Contact SeaBotix for your closest Warranty Center to help reduce the distance a product must travel for service.

In all cases the OWNER is liable for damage to the GOODS that may occur during shipment and should consider insuring the shipment both to and from SeaBotix.

Third Party Accessories

SeaBotix can make no warranty agreements regarding third party products. However, SeaBotix shall assign to OWNER any transferable manufacturers' warranties covering third party products included as part of the GOODS. OWNER shall bear the responsibility of completing and returning manufacturers' warranty registration cards. SeaBotix will lend assistance to OWNER, when required, to facilitate the performance of third-party warranties but bears no liability for such performance.

All new GOODS sold by SeaBotix are subject to the terms of this warranty. Used and refurbished GOODS are covered by this warranty only by prior written agreement and on a case-by-case basis. This warranty constitutes the entire agreement between SeaBotix and the original owner of the GOODS. No changes may be made to this warranty unless executed in writing by an authorized agent of SeaBotix. No verbal agreements, understandings, or changes to this warranty are permitted. Operation or use of the GOODS for which this warranty is issued shall constitute acceptance of the terms hereof.

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